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WANT Les Essentiels | Shipping & Returns

SHIPPING

We offer free shipping on orders over CA$300, or CA$400, depending on the country. The shipping fee and threshold will be converted to local currency at checkout.

 

Market Shipping Fee (Under Threshold) Threshold for Free Shipping
Canada CA$10 CA$300
United States US$10 US$250
Europe/Mexico CA$30 CA$300
Rest of World CA$30 CA$400

US & INTERNATIONAL ORDERS

  • GLOBAL-E INTERNATIONAL

WANT Les Essentiels has partnered with Global-E for shipping to the US and Rest of World. This allows us to offer more competitive shipping rates and the payment of stated fees at the time of checkout. Therefore, all US & international orders placed on WANT Les Essentiels' website will go through Global-E’s custom checkout.Please note that Global-E will act as the seller of record for these orders. In turn, your bank statement could reflect either Global-E and/or WANT Les Essentiels as the seller. For any shipping issues, please email service@global-e.com for assistance.

 

  • DUTIES AND TAXES

Orders shipped outside of Canada will be subject to customs duties/taxes.

Payment of duties at checkout guarantees that your parcel will arrive to you fully landed. If for any reason you receive an email from DHL or your local customs agency asking for additional payment, please reach out to concierge@wantlesessentiels.com for further assistance.

Once your order has been received duties and taxes are non-refundable.

 

  • INTERNATIONAL TERMS & CONDITIONS

All international purchases will be subjected to Global-E’s Terms and Conditions and Privacy Policy. This will be presented to you at checkout.

 

RETURNS

  • RETURN POLICY

      • Merchandise must be returned within 14 days of receiving your order.
      • Merchandise must not be worn, altered, or washed.
      • Merchandise must have all tags attached and be returned in original packaging.
      • Merchandise returned without the original security tag, or a damaged security tag, may result in a delayed refund or may not qualify for a refund.
      • Footwear must include the original shoe box and dust bag in its original condition, without postal labels. Shoe box fees are charged when footwear is returned in a damaged shoe box, or without the original shoe box.
      • Sale items discounted at 30% off or more are Final Sale and may not be returned. Final Sale also applies to Les Archives items, socks & intimates, candles, perfume, room sprays, earrings, and all skincare.
      • WANT Les Essentiels monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.
      • If part or all of a qualifying purchase from a promotional offer is returned and results in the original order falling below the qualifying purchase threshold, the return amount will be reduced to reflect the terms of the promotional offer.
      • Items bought on sale (visibly marked down items) are subject to return fees.


Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.

 

  • HOLIDAY RETURN POLICY

In addition to our standard 14 day returns policy, we offer an extended holiday season exchange policy to make gift purchasing even easier. Orders for full priced items placed from Tuesday, 29 November, 2022 can be exchanged until Sunday, 8 January, 2023. 

This means that any full price order placed between 29 November, 2022 - 25 December, 2022 can be exchanged until Sunday, 8 January, 2022. Any orders placed beyond this will fall into the normal returns window. This extended exchange window does not apply to final sale items.  Returned items are subject to all other conditions specified in our standard return policy.


To return an item purchased more than 14 days ago, please contact customer service by clicking here.


  • CANADIAN RETURNS

WANT Les Essentiels offers FREE returns to all it's domestic customers located in Canada, at the exception of items bought on sale (visibly marked down items) which are subject to a return fee of $10.

    • How to Return:

Please follow these steps to ensure your return process is simple and correct:

      • Click HERE to start your return.
      • This will provide you with a Return Merchandise Authorization (RMA) number. This number must be written clearly on the outside of your return package.
      • Affix the pre-paid return label that was emailed to you to the outside of the package.

* Please note, that all returns must be accompanied with an RMA number. We reserve the right to refuse any returns that have been returned without a valid RMA number. 

If you have any questions regarding your return, please contact the WANT Customer Care Team at concierge@wantlesessentiels.com

 

  • US & INTERNATIONAL RETURNS

US clients will be charged a US$10 fee for all returns.

International customers will be charged a CA$20 flat fee for all returns coming from Europe and Mexico, and a CA$35 flat fee for all returns coming from the rest of the world.

    • How to Return:

Please follow these steps to ensure your return process is simple and correct:

      • Click  HERE to start your return.
      • This will provide you with a Return Merchandise Authorization (RMA) number. This number must be written clearly on the outside of your return package.
      • Print and affix the DHL pre-paid return label that was emailed to you to the outside of the package.

*Please note that all returns must be accompanied with an RMA number. We reserve the right to refuse any returns that have been returned without a valid RMA number.

Please note, returns coming in from the US may take up to ten (10) business days to process. Duties and taxes are non-refundable.