We offer free shipping on orders over CA$300, or CA$400, depending on the country. The shipping fee and threshold will be converted to local currency at checkout.
Market | Shipping Fee (Under Threshold) | Threshold for Free Shipping |
Canada | CA$10 | CA$300 |
United States | US$10 | US$250 |
Europe/Mexico | CA$30 | CA$300 |
Rest of World | CA$30 | CA$400 |
WANT Les Essentiels has partnered with Global-E for shipping to the US and Rest of World. This allows us to offer more competitive shipping rates and the payment of stated fees at the time of checkout. Therefore, all US & international orders placed on WANT Les Essentiels' website will go through Global-E’s custom checkout.Please note that Global-E will act as the seller of record for these orders. In turn, your bank statement could reflect either Global-E and/or WANT Les Essentiels as the seller. For any shipping issues, please email service@global-e.com for assistance.
Orders shipped outside of Canada will be subject to customs duties/taxes.
Payment of duties at checkout guarantees that your parcel will arrive to you fully landed. If for any reason you receive an email from DHL or your local customs agency asking for additional payment, please reach out to concierge@wantlesessentiels.com for further assistance.
Once your order has been received duties and taxes are non-refundable.
All international purchases will be subjected to Global-E’s Terms and Conditions and Privacy Policy. This will be presented to you at checkout.
Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
In addition to our standard 14 day returns policy, we offer an extended holiday season exchange policy to make gift purchasing even easier. Orders for full priced items placed from Tuesday, 29 November, 2022 can be exchanged until Sunday, 8 January, 2023.
This means that any full price order placed between 29 November, 2022 - 25 December, 2022 can be exchanged until Sunday, 8 January, 2022. Any orders placed beyond this will fall into the normal returns window. This extended exchange window does not apply to final sale items. Returned items are subject to all other conditions specified in our standard return policy.
To return an item purchased more than 14 days ago, please contact customer service by clicking here.
WANT Les Essentiels offers FREE returns to all it's domestic customers located in Canada, at the exception of items bought on sale (visibly marked down items) which are subject to a return fee of $10.
Please follow these steps to ensure your return process is simple and correct:
* Please note, that all returns must be accompanied with an RMA number. We reserve the right to refuse any returns that have been returned without a valid RMA number.
If you have any questions regarding your return, please contact the WANT Customer Care Team at concierge@wantlesessentiels.com
US clients will be charged a US$10 fee for all returns.
International customers will be charged a CA$20 flat fee for all returns coming from Europe and Mexico, and a CA$35 flat fee for all returns coming from the rest of the world.
Please follow these steps to ensure your return process is simple and correct:
*Please note that all returns must be accompanied with an RMA number. We reserve the right to refuse any returns that have been returned without a valid RMA number.
Please note, returns coming in from the US may take up to ten (10) business days to process. Duties and taxes are non-refundable.
EUROPE
Sadiath Alimath Agency
Email: contact@sadiathalimathagency.com
Tel: +33 6 88 08 28 01
USA
FOUNDERS
Email: todd@foundersny.com
Tel: +1 917 251 9617