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SHIPPING

We offer free shipping on orders over the threshold indicated below. The shipping fee and threshold will be converted to local currency at checkout.

 

Market	Shipping Fee (Under Threshold)	Threshold for Free Shipping
Canada	CA$10	CA$300
United States	US$10	US$250
Europe/Mexico	CA$30 / €25 / MEX$390	CA$300 / €210 / MEX$3800
Rest of World	CA$30	CA$400

US & INTERNATIONAL ORDERS

• GLOBAL-E INTERNATIONAL

WANT Les Essentiels has partnered with Global-E for shipping to the US and Rest of World. This allows us to offer more competitive shipping rates and the payment of stated fees at the time of checkout. Therefore, all US & international orders placed on WANT Les Essentiels' website will go through Global-E’s custom checkout. Please note that Global-E will act as the seller of record for these orders. In turn, your bank statement could reflect either Global-E and/or WANT Les Essentiels as the seller.

 

• DUTIES AND TAXES

Orders shipped outside of Canada will be subject to customs duties/taxes.

Payment of duties at checkout guarantees that your parcel will arrive to you fully landed. If for any reason you receive an email from DHL or your local customs agency asking for additional payment, please reach out to concierge@wantlesessentiels.com for further assistance.

Once your order has been received duties and taxes are non-refundable. 

• INTERNATIONAL TERMS & CONDITIONS

All international purchases will be subjected to Global-E’s Terms and Conditions and Privacy Policy. This will be presented to you at checkout.

 

RETURNS

• RETURN POLICY

• Merchandise must be returned within 14 days of receiving your order.
• Merchandise must not be worn, altered, or washed.
• Merchandise must have all tags attached and be returned in original packaging.
• Merchandise returned without the original security tag, or a damaged security tag, may result in a delayed refund or may not qualify for a refund.
• Footwear must include the original shoe box and dust bag in its original condition, without postal labels. Shoe box fees are charged when footwear is returned in a damaged shoe box, or without the original shoe box.
• Sale items discounted at 30% off or more are Final Sale and may not be returned or exchanged. Final Sale also applies to Les Archives items, socks, and earrings.
• WANT Les Essentiels monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.
• If part or all of a qualifying purchase from a promotional offer is returned and results in the original order falling below the qualifying purchase threshold, the return amount will be reduced to reflect the terms of the promotional offer.
• Items bought on sale (visibly marked down items) are subject to return fees.

• Please note that if a customer refuses to accept a package upon delivery, return charges will be deducted from the refund amount. The deducted amount will be the actual shipping cost incurred for sending back the package, rather than the standard return fee noted below.

Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.

 

• CANADIAN RETURNS

WANT Les Essentiels offers FREE returns to all it's domestic customers located in Canada, at the exception of items bought on sale (visibly marked down items) which are subject to a return fee of $10.

• How to Return:

Please follow these steps to ensure your return process is simple and correct:

• Click HERE to start your return.
• This will provide you with a Return Merchandise Authorization (RMA) number. This number must be written clearly on the outside of your return package.
• Affix the pre-paid return label that was emailed to you to the outside of the package.

* Please note, that all returns must be accompanied with an RMA number. We reserve the right to refuse any returns that have been returned without a valid RMA number. 

If you have any questions regarding your return, please contact the WANT Customer Care Team at concierge@wantlesessentiels.com

 

• US & INTERNATIONAL RETURNS

US clients will be charged a US$15 fee for all returns.

International customers will be charged a CA$25 / €20 / MEX$325 flat fee for all returns coming from Europe and Mexico, and a CA$35 flat fee for all returns coming from the rest of the world.

• How to Return:

Please follow these steps to ensure your return process is simple and correct:

• Click  HERE to start your return.
• This will provide you with a Return Merchandise Authorization (RMA) number. This number must be written clearly on the outside of your return package.
• Print and affix the DHL pre-paid return label that was emailed to you to the outside of the package.

*Please note that all returns must be accompanied with an RMA number. We reserve the right to refuse any returns that have been returned without a valid RMA number.

Please note, returns coming in from the US may take up to ten (10) business days to process. Duties and taxes are non-refundable.

 

HOLIDAY POLICIES 

HOLIDAY EXCHANGES 

In addition to our standard 14 day returns policy, we offer an extended holiday season exchange policy to make gift purchasing even easier. Orders for full priced items placed from Thursday, December 5, 2024 can be exchanged until Tuesday, 7th of January, 2025. 

This means that any full price order placed between December 5, 2024 -  December 25, 2024 can be exchanged until Tuesday, January 7, 2025. Any orders placed beyond this will fall into the normal returns and exchanges window. This extended exchange window does not apply to final sale items. 

To exchange an item purchased more than 14 days ago, please contact customer service by clicking here. 

HOLIDAY SHIPPING DEADLINE 

To ensure you receive your order in time for the Holidays, we recommend you place your order by the 19th of December, 2024 to receive your order by 
December 24th. 

Orders from Canada placed before December 19th will be sent to Canada Post by December 20th — meeting the delivery deadline set by Canada Post, ensuring delivery before December 25th. We are not responsible for any delays caused by Canada Post. 

International orders are operated through DHL. Deadlines and shipping dates are the same. 

All orders received between December 23rd and 26th will begin shipping out as of the 27th of December. 

For any questions regarding shipping during the Holiday season, you can contact our customer care team here.