We recommend that you first check to make sure all of your billing information is the same as it appears on your credit card statement. If you continue to experience problems placing an order, please contact our customer care who will be happy to provide assistance. To contact customer care, click here.
Once you have successfully placed an order, you will be taken to a receipt page. On this page will be your order confirmation number. If you do not see a receipt page after submitting your order, your order has not been placed.
A copy of your receipt and order number will also be emailed to the email address that you provided while placing your order. You will receive this email typically between 1 – 6 hours of placing your order.
As soon as your order is placed, you will view a receipt page with your order confirmation number. You will have the option to print this page. A copy of your order will also be emailed to the email address that you provided when your order was placed. You will receive this email typically between 1 - 6 hours after placing your order.
Unfortunately, once an order has been placed, no additional item(s) can be added to this order. You can simply create a new order with the additional item.
To change an item, please notify customer care as soon as possible. Customer care will try their best to cancel your original order before it is processed* and submit a request to refund your original method of payment. You will then be able to create a new order with the correct items that you wish to purchase.
* Please note that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered our shipping process.
If your original order has already been shipped, the shipping charges will not be refundable. Please note instructions below on cancelling an order.
At this time we are unable to accept gift cards from stores for online purchases.
We accept Visa, MasterCard, American Express and Paypal. If you have received a gift card, you can easily choose to use this method during checkout by entering either into the 'gift card' field.
The currency you are billed in depends on the country you have selected to ship to. If you would like to change the currency displayed on the website, you must choose a different shipping country in the website's footer.
We apply the applicable federal and provincial sales taxes to orders shipping within Canada. For international orders, we include duties and taxes in the following countries: UK, Australia, Japan, South Korea, Singapore, New Zealand, Switzerland, Taiwan, EU countries and Hong Kong.
We recommend that you first check to make sure all of your billing information is the same as it appears on your credit card statement and that all required fields are filled out. If you continue to experience problems placing an order, please contact our customer care who will be happy to provide assistance. To contact customer care, clickhere.
Exact shipping charges are calculated at the time of checkout and will depend on the shipping location and service chosen. Shipping is free on all orders over CA$300. A flat fee of CA$10 will be charged on orders under CA$300.
We ship orders Monday through Friday. We do not ship on Saturdays, Sundays or the following holidays: Christmas Day, Boxing Day, New Year’s Day, Good Friday, Saint-Jean-Baptiste Day, Canada Day, Labour Day, Thanksgiving.
We do our best to ensure your order is delivered to you as quickly as possible. However, WANT Les Essentiels cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
Orders take 1-2 business days to process. Shipping with ground/standard services take, on average, 4-8 business days. Expedited/Express services will take, on average, 1-2 business days.
Please add the additional 2 business days to best estimate your date of delivery.
Should you require your order as a rush, please feel free to contact the customer care to best assist you and ensure you choose the correct method of shipping.
As soon as your order ships, we will send you an email confirming the items in the shipment. It is possible that your order will be shipped in multiple shipments. This email will provide you with what items are in their respective shipment. The tracking information and status of your order can also be viewed at all times through your account page. If you have any questions regarding your order, clickhere to contact customer care.
You can track your order by clicking the link found in the shipping confirmation email or by checking the tracking # on the respective carrier website.
We ship to over 46 countries around the world. To know which countries we ship to, you can navigate to the top-right hand of the page to select a ship-to country. Our International store will list all of the eligible ship-to countries.
Shipments to Canada are DDP (delivered duty paid/duty free) and are not charged any duties or brokerage fees.
No information can be changed once an order has shipped.
Our shipping provider does not allow packages to be delivered to PO boxes.
All online orders are shipped via UPS.
The shipping prices and methods listed in the Checkout are calculated to be the most cost-efficient selections for our clients. WANT Les Essentiels is unable to offer any option that is not listed in the Checkout pages.
We will send you an email notification upon receipt of your returned package; this can take up to 5 business days after the returned package has been received. Please note that this email will be sent to the email address you provided when placing your original order.
At this time we are unable to accept returns for purchases that were made in store.
Registering for an account provides many benefits. Upon registration you will be able to; check out faster, review your past order history, save frequently used address information and save items to a wish list.
Simply navigate to the My Account page, click the ‘Forgot your password?’ link and submit your email address associated with your account. Follow the instructions within your email to reset your password.
Simply type the term you are looking for into the search box located in the top right hand corner of your screen. You can search either by style number or any keyword. If you continue to have difficulties finding a particular item, please contact customer care for assistance.
WANT Les Essentiels does not price adjust to match other retailer’s pricing.
WANT Les Essentiels will offer price adjustments on first markdowns only. If an item has been reduced from its full price within seven days of your purchase date, we will credit you the difference as a store credit. A price adjustment request must be made to customer care within the seven-day time frame.
We are unable to offer price adjustments on items purchased on markdown or included in a promotion/flash sale that are temporarily reduced in price. No additional price adjustments on current sale items will be made.
Please contact customer care who can best help determine the restocking date or notify you once the item is back in stock.
Please contact customer care, who can look further into the inquired style for you.
To subscribe, simply navigate to the bottom left-hand corner of the page, enter your email address and click the ‘SUBSCRIBE’ button.
Each one of our emails comes with the option to unsubscribe at any time. To unsubscribe, click the unsubscribe link found at the bottom of the email. If you have an online account, you may also unsubscribe by signing into your account and editing your email preferences.