Shipping Free standard shipping on orders over CA$300 in Canada (thresholds vary by country).
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Delivery Orders ship within 1 business day (order before 12 PM ET). Standard delivery: 1-3 business days in Québec and Ontario, 3-6 elsewhere in Canada, 1-3 to the US, 2-4 to the UK, 3-5 to Europe.
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Returns Items can be returned within 14 days of receiving your order. For an exchange, please contact our customer care team. Sale items discounted at 30% off or more, Life & Objects items and earrings are final sale and cannot be returned. Customers in the EU and the UK keep their legal 14-day right of withdrawal. Please visit our returns page for additional details on eligibility, timelines and how to process your return.
Care
Before the first use of your Textile item, apply a Waterproofing Spray to protect it against rain and stains. Shake and spray evenly from a distance of 20 cm, then let it dry for a few hours. For continuous protection, we recommend applying this spray every ten uses of your item. A clean, non-abrasive soft cloth or a soft brush can be used to dust off your Textile goods. If your Textile item is dirty, you can use a clean, non-abrasive soft cloth with water to clean it: dab the area with the cloth and let it air dry. In case of stains, please go see a cleaning specialist.
