I'm a very long time customer of WANT and love most of the products from this brand. I've owned weekender bags, boots, shoes, wallets, laptop bags and all have been great. However, this Tote bag is very disappointing. It doesn't have a basic zipper to close it and prevent rain and debris from entering. It also has a strange structure. One side is stiff and strong while the other side lacks structure and keeps collapsing. I tried to return it, or even exchange it for a better tote bag, however I was told it is not possible, which added to my disappointment as a long time loyal client.
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