All orders are shipped from WANT Les Essentiels HQ located in Montreal, Quebec, Canada.
Orders are processed pending availability and credit verification. Orders placed on Friday after 4:00pm EST (Eastern Time) will begin processing on the following Monday. Estimated delivery time is based on business days and does not include weekends or statutory holidays.
During high volume periods, such as Christmas Holidays, Seasonal Sales and Flash Sales, orders may take up to 2 business days to process before shipment. The estimated time for delivery on the cart & checkout page does not take into account these order processing days. Please add the additional 2 business days to best estimate your date of order delivery.
A WANT Les Essentiels customer care representative will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional information for credit verification.
Please note that if a customer refuses to accept a package upon delivery, return charges will be deducted from the refund amount. The deducted amount will be the actual shipping cost incurred for sending back the package, rather than the standard return fee noted here.
Please note: Once an order has been processed, it cannot be modified or canceled.
In the unlikely event that an item purchased is out of stock, we will part–ship your order, and refund any unfulfilled item(s). In this situation, we will notify you via email. Any changes will be reflected in your order total as well as in your shipping confirmation.
Refunds are issued for unfulfilled orders and will be processed by our customer care within 7 business days. Please allow your financial institution an additional 7 to 10 business days to post to your account.
WANT Les Essentiels will offer price adjustments on first markdowns only within seven (7) days of the original order date, and will adjust the price of an item, once.
We are unable to offer price adjustments on items purchased on further markdown or included in a promotion/flash sale that are temporarily reduced in price. No additional price adjustments on current sale items will be made.
All shipping charges incurred by purchasing an item online are non-refundable.
WANT Les Essentiels and Global-E (International order processing) accept all major credit cards including Visa, MasterCard, American Express and Discover, as well as Paypal and Klarna. Other payment methods are available and vary per region (Apple Pay, Google Pay, etc).
Payments made via PayPal must come from a verified account with a confirmed shipping address.
WANT Les Essentiels also offers payment plans to Canadian clients. You can now choose Sezzle at checkout to pay for your favourite products in four installments. To learn more, please visit the Sezzle website.
