You can place an order online or by contacting the concierge*. If you would like to order by phone, our concierge is eager to assist you. To contact the concierge, click here or call 1-888-998-WANT.
* Please note that when placing an order with the concierge, your credit card must be verified by our payment processor before a successful order can be processed. Web orders and phone orders are processed in the same way, taking the same amount of time to process and ship.
We recommend that you first check to make sure all of your billing information is the same as it appears on your credit card statement. If you continue to experience problems placing an order, please contact our concierge who will be happy to provide assistance. To contact the concierge, click here.
Once you have successfully placed an order, you will be taken to a receipt page. On this page will be your order confirmation number. If you do not see a receipt page after submitting your order, your order has not been placed.
A copy of your receipt and order number will also be emailed to the email address that you provided while placing your order. You will receive this email typically between 1 – 6 hours of placing your order.
As soon as your order is placed, you will view a receipt page with your order confirmation number. You will have the option to print this page. A copy of your receipt will also be emailed to the email address that you provided when your order was placed. You will receive this email typically between 1 - 6 hours after placing your order.
Unfortunately, once an order has been placed, no additional item(s) can be added to this order. You can simply create a new order with the additional item.
To change an item, please notify the concierge as soon as possible. The concierge will try their best to cancel your original order before it is processed* and submit a request to refund your original method of payment. You will then be able to create a new order with the correct items that you wish to purchase.
* Please note that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered our shipping process.
If your original order has already been shipped, the shipping charges will not be refundable. Please note instructions below on cancelling an order.
If you wish to cancel an order that has already been placed, please contact the concierge by clicking here. Please note that orders that have already shipped cannot be canceled, they must be returned. Your original shipping charges will not be refundable.
At this time we are unable to accept gift cards from stores for online purchases.
We accept Visa, MasterCard and American Express (shipping to Canada or US/International only). If you have received a gift card and saved the amount to your account, you can easily choose to use this method during checkout. If you have a store credit, you may also easily choose this method during checkout.
The currency you are billed in depends on the country you have selected to ship to. If you would like to change the currency displayed on the website, you must choose a different shipping country from the top left hand corner. We currently support the following currencies: USD, CAD, GBP, and EUR.
We apply the applicable federal/national and state/provincial sales taxes to orders shipping within Canada, Japan and Internationally.
We do not apply taxes to orders shipping to the USA, United Kingdom, France, Italy and Germany.
We recommend that you first check to make sure all of your billing information is the same as it appears on your credit card statement and that all required fields are filled out. If you continue to experience problems placing an order, please contact our concierge who will be happy to provide assistance. To contact the concierge, click here
Online you can search either by style number or any keyword. Simply type the term you are looking for into the search box located in the top right hand corner of your screen. If you continue to have difficulties finding a particular item, please contact the concierge for assistance, click here.
Exact shipping charges may be calculated at the Cart page. They are also automatically calculated at the time of checkout and will depend on the shipping location and service chosen.
We ship orders Monday through Friday. We do not ship on Saturdays, Sundays or the following holidays:
Canada – Christmas Day, Boxing Day, New Year’s Day, Good Friday, Canada Day, Labour Day, Thanksgiving
USA - Christmas Day, Boxing Day, New Year’s Day, Good Friday, Independence Day, Labour Day, Thanksgiving
International – Christmas Day, Boxing Day, New Year’s Day, Good Friday, Canada Day, US Independence Day, Labour Day, Canadian Thanksgiving, American Thanksgiving
We do our best to ensure your order is delivered to you as quickly as possible.
However, wantlesessentiels.com cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
Orders placed after 11AM ET with Ground Services or Express will be shipped the following business day. Ground services take, on average, 4-8 business days. Express service will take, on average, 1-2 business days.
Should you require your order as a rush, please feel free to contact the concierge here to best assist you and ensure you choose the correct method of shipping.
As soon as your order ships, we will send you an email confirming the shipment. This email will provide you with important tracking and delivery information. The tracking information and status of your order can also be viewed at all times on your account page. If you have any questions regarding your order, click here to contact the concierge.
You can track your order by clicking the link found in the shipping confirmation email or by checking the tracking # on the respective carrier website.
Please allow up to 2 business days to receive your shipment notification email after placing your order.
We ship to over 46 countries around the world. To know which countries we ship to, please contact the concierge by clicking here.
Shipments to Canada, US, Japan, United Kingdom, France, Italy, or Germany are not charged any duties or brokerage fees.
International shipments will be charged duties at checkout. You may quickly calculate these fees at the cart page. No further duties/brokerage fees will be charged after your online purchase is completed.
No information can be changed once an order has shipped.
Our shipping provider does not allow packages to be delivered to PO boxes.
All online orders are shipped via Canada Post (USPS) or UPS.
The shipping prices and methods listed in the Cart or at Checkout are calculated to be the most cost-efficient selections for our clients. WANT Les Essentiels is unable to offer any option that is not listed in the Cart or Checkout pages.
To learn how you can go about returning an online purchase, please refer to the instructions by clicking here. Please note that all markdown items (Sale and Les Archives) are final sale.
We will send you an email notification upon receipt of your returned package; this can take up to 5 business days after the returned package has been received. Please note that this email will be sent to the email address you provided when placing your original order.
At this time we are unable to accept returns for purchases that were made in store.
To register for an account, you will need to have a valid email address and create a password. To begin creating an account, please click here.
Registering for an account provides many benefits - upon registration you will be able to: check out faster, review your past order history, track your shipments, quickly request RMAs and save frequently used address information.
If your account information changes; you can simply sign in and edit your information. This includes the ability to change your login email and password. To sign into your account, click here.
Simply navigate to the My Account page, click the ‘Forgot your password?’ link and submit your email address associated with your account. Follow the instructions within your email to reset your password.
Simply type the term you are looking for into the search box located in the top right hand corner of your screen. You can search either by style number or any keyword. If you continue to have difficulties finding a particular item, please contact the concierge for assistance here.
WANT Les Essentiels does not price adjust to match other retailer’s pricing.
WANT Les Essentiels will offer price adjustments on first markdowns only. If an item has been reduced from its full price within seven days of your purchase date, we will credit you the difference as a store credit. A price adjustment request must be made to the concierge by clicking here within the seven-day time frame. No additional price adjustments on current sale items will be made.
You may use the International Stockists feature here. For specific information regarding style availability at a store nearest you, please contact our concierge.
Please contact the concierge who can best help determine the restocking date or notify you once the item is back in stock.
Please contact the concierge, who can look further into the inquired style for you.
We have always prided ourselves on working with the best manufacturers and sourcing the highest-quality materials from around the world.
All WANT Les Essentiels leather bags are made in Italy or Spain. Leathers are sourced from the finest tanneries in Italy and France.
All WANT Les Essentiels shoes are made in Portugal with its custom cupsole and heel pillow being produced in Italy. Leathers are sourced from the finest tanneries in Italy and France.
All WANT Les Essentiels cotton and nylon bags are manufactured in China. Our 100% organic cottons are sourced from Turkey and China. Our cottons, wool blends and nylons are sourced from Italy. Leathers are sourced from tanneries in Italy and France.
Avoid cleaning all leather products at home; leather goods should be brought to a professional leather cleaner. Household cleaners and sprays should be avoided as they can potentially stain the leather. If using leather protectant, ensure a small test is done on a corner of the item before applying entirely. Spot cleaning is not recommended. Avoid storing all WANT Les Essentiels items in humid areas and avoid long periods of sun exposure. It is encouraged to place leather goods in the provided dust bag when not in use to preserve their pristine condition.
Spot cleaning or hand washing of the cotton is acceptable; however excessive rubbing is not recommended. Since most cotton items are trimmed with leather, it is encouraged they be brought to a professional cleaner. Cotton items are not waterproof. Spraying cotton with water-repellant or water-proofing sprays may change the original fabric's color and texture. Avoid storing all WANT Les Essentiels items in humid areas and avoid long periods of sun exposure and sun drying. Dust bags are provided to keep your item in pristine condition.
Yes, this includes zipper pulls, zipper sliders, dog clips, d-rings, rivets, and snaps. Please email images of your hardware to email@example.com so that we can liaise with our repair team and let you know how best to proceed.
If your bag’s strap has broken or has been lost, please contact the concierge, they would be glad to provide you with a quote.
We offer a repairs service. Please email some images of your bag, and the repair required to firstname.lastname@example.org so that we can liaise with our repair team and let you know how best to proceed.
Please be aware that repairs can take 5 to 7 weeks to complete, but we try our best to have them back to you as soon as possible.
To subscribe, simply navigate to the bottom left-hand corner of the page, enter your email address and click the ‘SUBSCRIBE’ button.
Each one of our emails comes with the option to unsubscribe at any time. To unsubscribe, click the unsubscribe link found at the bottom of the email.
1. USE OF THIS WEBSITE
This website is owned by Want Retail Inc., and is operated for your personal non-commercial use and information. Your use of this website is subject to the following terms and all applicable laws. By accessing and browsing this website, you accept, without limitation or qualification, these terms. If you do not agree with any of the terms, please do not use this website. You are responsible to ensure that your access to this website and material available on or through it are legal in each jurisdiction in or through which you access or view www.wantessentiels.com or such material.
3. EXCLUSION OF WARRANTIES
Want Retail Inc. makes no representation or warranty regarding the functionality, the good working order or condition of this website, its suitability for use, or that its use will be uninterrupted or error-free. Want Retail Inc. does not represent, warrant or undertake that any errors on or relating to this website will be corrected or that any server from which the website is operated is or will be free from viruses or other harmful components. ALL MATERIAL OR INFORMATION ON THIS WEBSITE IS PROVIDED TO YOU “AS IS”, “WITH ALL FAULTS” AND WITHOUT WARRANTIES OF ANY KIND WHETHER EXPRESS OR IMPLIED. WANT RETAIL INC. AND ITS LICENSORS DISCLAIM ALL WARRANTIES OR CONDITIONS, WRITTEN OR ORAL, STATUTORY, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OR CONDITIONS OF MERCHANTABILITY, QUALITY, DURABILITY, SUITABILITY OR FITNESS FOR A PARTICULAR PURPOSE. These exclusions are in addition to any specific exclusion otherwise provided in these terms and conditions. Because certain federal or provincial laws do not permit the exclusion of certain warranties, these exclusions may not apply to you.
4. LIMITATION OF LIABILITY
WANT RETAIL INC. IS NOT LIABLE FOR ANY DAMAGES, EITHER DIRECT OR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL, FOR USE OF OR INABILITY TO USE MATERIAL, PRODUCTS OR SERVICES OF ANY KIND, TERMINATION OF RIGHTS OR LOSS OF PROFITS, DATA, BUSINESS OR GOODWILL, WHETHER ON A CONTRACTUAL, TORT OR EXTRACONTRACTUAL BASIS, OR TO PROVIDE INDEMNIFICATION OR ANY OTHER REMEDY TO YOU OR ANY THIRD PARTY. Your sole and exclusive remedy is to discontinue using and accessing this website. Because certain federal or provincial laws do not allow the exclusion or limitation of certain damages, these exclusions may not apply to you.
5. COPYRIGHTS AND TRADEMARKS
Material on this website, including but not limited to texts, images, illustrations, software, audio clips and video clips, is owned or otherwise provided by Want Retail Inc., and Want Retail Inc. does not represent or warrant that such material does not infringe the rights of any other person or entity. The material on this website is protected in Canada and in other jurisdictions by the Copyright Act and by virtue of the applicable international treaties. Consequently, the material on this website may not be copied, reproduced, republished, downloaded, posted, transmitted, distributed or modified, in whole or in part in any form whatsoever, including but not limited to text, audio or video, without the prior written consent of Want Retail Inc. Trademarks, logos and service marks (collectively, “Marks”) displayed on this website are registered or unregistered Marks of Want Retail Inc. or others, are the property of their respective owners, and may not be used without written permission of the owner of such Marks. Nothing in this website is to be interpreted as conferring a right to use the Marks or the material protected by the Copyright Act.
Notwithstanding the foregoing, Want Retail Inc. authorizes you to make one electronic or paper copy of the information posted on any page of this site provided that the copy is used solely for non-commercial, personal purposes and, in each and every case, provided that any such copy remains protected by all copyright, trademarks, service marks and other proprietary notices and legends contained on such website. This license does not include any resale of this site or its contents; any collection of product listings, descriptions or prices; any other derivative use of this site or its contents; any downloading or copying of information for the benefit of any merchant; or any use of data mining, robots, or similar data gathering and extraction tools. You may not frame or utilize framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout, or form) of Want Retail Inc. and its affiliates without express written consent of Want Retail Inc. You may not use any meta tags or any other “hidden text” utilizing Want Retail Inc.’s name or trademarks without the express written consent of Want Retail Inc. Any unauthorized use of this site and/or its contents terminates the permission or license granted by Want Retail Inc.
6. CONFIDENTIALITY OF THE INFORMATION TRANSMITTED
7. ELECTRONIC COMMUNICATIONS
When you visit this website or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Want Retail Inc. may monitor the access to its website and other activities in relation to its website and may intervene in this regard. However, Want Retail Inc. makes no representation and gives no warranty to that effect. You consent to such surveillance and intervention, if Want Retail Inc. ever decides to do it.
Links and references to other websites are provided to you as a convenience only. Want Retail Inc. has not reviewed and does not expressly or implicitly endorse other websites or any information or material, or the accessibility thereof, via such links, and does not assume any responsibility for any such other websites, information or material posted thereon, or products or services offered thereon. You may not create links from other websites to this website, except if expressly permitted by Want Retail Inc. To obtain permission, contact our concierge by click here.
10. VIRUSES, ETC
Want Retail Inc. does not represent or warrant that the information or material, including the downloadable software, accessed from or through this website will be uninterrupted or free of errors, defects, viruses or other harmful components, or that any such problems which are discovered will be corrected.
11. DAMAGE TO OTHERS
You agree not to introduce into or through this website any information or materials which may be harmful to others. Among other things, you agree not to include, knowingly or otherwise, any error or defect in material or information which may, among other things, be a libel, slander, defamation or obscenity, or promote hatred or otherwise give rise to a criminal offence or civil liability on the part of any person or entity.
12. RESERVE OF RIGHTS
All rights not expressly granted in these terms are reserved to Want Retail Inc. Nothing contained in these terms shall be construed as conferring by implication, estoppel or otherwise any license or right under any copyright, patent, trademark or other intellectual property right of Want Retail Inc. or any other person or entity.
13. GOVERNING LAW
This site is controlled and operated by Want Retail Inc. from Montreal, Quebec, Canada and these terms, this website, any use of this website and any transaction conducted on or from it shall be governed by the laws of the Province of Quebec and the laws of Canada applicable therein without reference to principles of conflict of laws. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
14. DISPUTE RESOLUTION: INJUNCTIVE RELIEF
IF YOU ARE RESIDING IN THE PROVINCE OF QUEBEC OR IN THE PROVINCE OF ONTARIO OR ANY OTHER PROVINCE OR TERRITORY WHERE THIS SECTION 17 MAY NOT BE VALID BY VIRTUE OF LOCAL CONSUMER PROTECTION LAWS, THEN THIS SECTION 17 DOES NOT APPLY TO YOU AND YOU MAINTAIN YOUR RECOURSES PROVIDED BY LAW. IT IS IMPORTANT THAT YOU READ THIS ENTIRE SECTION CAREFULLY. THIS SECTION PROVIDES FOR RESOLUTION OF DISPUTES THROUGH FINAL AND BINDING ARBITRATION BEFORE A NEUTRAL ARBITRATOR INSTEAD OF IN A COURT BY A JUDGE OR JURY. THE LAWS OF YOUR PROVINCE OR TERRITORY MAY LIMIT THE ENFORCEABILITY OF MANDATORY ARBITRATION IN THE CONTEXT OF CERTAIN AGREEMENTS WITH CONSUMERS.
Any dispute, difference, controversy or claim between us or by either of us against the other or the employees, agents, mandataries, officers, directors, successors, assigns or affiliates of the other, arising out of, relating to, or having any connection with, the present terms, this website, any use of this website and any transaction conducted on or from it (whether contractual or extra-contractual, in contract or tort, pursuant to statute or regulation, or otherwise, and whether pre-existing, present or future), including any question regarding negotiation, formation, existence, validity, performance, effects, interpretation, breach, resolution or annulment and further including the applicability or scope of this arbitration clause (hereinafter collectively referred to as “Claims” and each, individually, as a “Claim”) shall be referred to and finally resolved by binding arbitration, to the exclusion of courts of law which Schedule is incorporated into and forms an integral part of these terms. However, before you submit a Claim for arbitration, you must first contact our customer service representatives at 1-888-998-9268 and give us an opportunity to resolve the dispute. Similarly, before Want Retail Inc. takes a dispute to arbitration, we must first attempt to resolve it by contacting you. If the dispute cannot be satisfactorily resolved within sixty (60) days from the date you or Want Retail Inc. is notified by the other of a dispute, then either party may then initiate the arbitration process. For greater certainty, no recourse may be made by either party to any court or tribunal, whether federal or provincial, in respect of any matter whatsoever relating to these terms including, without limitation, any Claim, any arbitration initiated to resolve a Claim, and any arbitration award made in relation to a Claim, except as expressly permitted in these terms or by law. Any award rendered pursuant to the arbitration shall be final and binding on each of the parties and no appeal shall lie from such award. Such award may be rendered enforceable and executory by any court having jurisdiction over the person or the property of the person against whom enforcement of the award is sought. NO CLAIM MAY BE JOINED WITH ANOTHER LAWSUIT, OR IN AN ARBITRATION WITH A DISPUTE OF ANY OTHER PERSON, OR RESOLVED ON A CLASS-WIDE BASIS. THE PARTIES EXPRESSLY AGREE THAT ANY CLAIM THAT IS ARBITRATED PURSUANT TO THESE TERMS SHALL NOT BE CONSOLIDATED WITH ANY OTHER ARBITRAL PROCEEDING FOR ANY REASON. THE ARBITRATOR MAY NOT AWARD DAMAGES THAT ARE BARRED BY THESE TERMS AND MAY NOT AWARD EXEMPLARY OR PUNITIVE DAMAGES OR ATTORNEYS' FEES. YOU AND WANT RETAIL INC. BOTH WAIVE ANY CLAIMS FOR AN AWARD OF DAMAGES THAT ARE EXCLUDED UNDER THESE TERMS.
Injunctive Relief and Provisional Relief
Notwithstanding the provisions in this Section 16, Want Retail Inc. shall have the right to seek and obtain any injunctive, provisional or interim relief from any court of competent jurisdiction to protect its trade-mark or other intellectual property rights or confidential information or to preserve the status quo pending arbitration.
15. CHANGES TO TERMS / SEVERABILITY
Want Retail Inc. may modify, alter or otherwise update the terms applicable to this website from time to time. We will notify you of any such modifications to this website by posting notice of such changes on this website. Following the posting of such changes, your continued use of this site will constitute your acceptance of these terms and other policies, as modified. You will be bound by such changes. If any one of these conditions shall be deemed invalid, void, or for any reason unenforceable, such condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
17. NO WAIVER
The failure of Want Retail Inc. to enforce any provisions of these terms or to respond to a breach by you or any third party of these terms shall not in any way waive the right of Want Retail Inc. to subsequently enforce any of the terms and conditions contained herein or to act with respect to similar breaches.
18. ENTIRE AGREEMENT
These terms, together with all other agreements, terms or conditions incorporated or referred to herein constitute the entire agreement between you and Want Retail Inc. with respect to the use of this website and any transaction conducted on or from this website and its contents, and supersede any prior understandings or agreements (whether electronic, oral or written) regarding the subject matter hereof, and may not be amended or modified except in writing, or by Want Retail Inc. making such amendments or modifications available to it pursuant to the terms hereof.
Want Retail Inc. reserves the right, at its sole discretion, to terminate your access to all or any part of this site, with or without notice.
The headings used herein are inserted for convenience of reference only and do not affect the construction or interpretation of the terms and conditions herein.
21. ENGLISH LANGUAGE
You expressly agree that these terms and all ancillary documents be drafted solely in English; Vous consentez expressément à ce que ces conditions d’utilisation et tous les documents y afférents soient rédigés en anglais seulement.
Making a purchase on www.wantessentiels.com is dependent on you providing your personal details, such as a real name, address, telephone name, email address, and any additional information we may need to process, fulfill, and complete your order. You will also be required to provide valid and correct payment details, which you confirm are current and are represented by you, the person you name in your billing information.
www.wantessentiels.com is only available to those who meet the Want Retail Inc. terms of eligibility, who have been issued a valid credit card by a bank acceptable to Want Retail Inc. and who have authorized Want Retail Inc. to process a charge on their credit card in the amount of the total purchase price for the merchandise which they purchase.
By purchasing merchandise on www.wantessentiels.com, you are authorizing us to perform credit checks and where we feel necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization and to authorize individual purchase transactions.
You also agree that we may use your personal information to conduct anti-fraud checks; your personal information may be disclosed to a fraud prevention agency who may keep a record of that information.
All orders placed on www.wantessentiels.com are subject to product availability and to our acceptance of the order. Items in your shopping cart are not reserved and can be purchased by other customers.
Acceptance of your order occurs when you have received a shipping confirmation email, outlined with a shipping provider and tracking number. The email you receive immediately after placing your order, acknowledging the details of your order, does not confirm the acceptance of your order. Once we ship the goods to you and you have been charged, the sale contract between you and Want Retail Inc. will be complete.
At any time before shipping your order, we reserve the right to not accept your order for reasons we deem appropriate, such as unsuccessfully authorizing a payment, or other.
We accept Visa, MasterCard, and American Express. Your order will be charged once we have shipped your goods. If your order contains multiple items, we will only charge you for the items we ship. Items that may have gone out of stock but were on your order will be charged when they are dispatched. By entering credit card information onto www.wantessentiels.com, you are confirming that the information you provide is valid and is authorized by the holder of the card (you) to be used. If the issuer of your payment card refuses to authorize your transaction, Want Retail Inc. is not liable for any delays in shipping or non-delivery.
We take reasonable care to make www.wantessentiels.com secure. All credit/debit card transactions on this site are processed using Beanstream, a secure online payment gateway that encrypts your card details in a secure host environment. We take considerable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from www.wantessentiels.com.
Prices shown on www.wantessentiels.com are automatically defaulted based on your location. Want Retail Inc. deals in USD, CND, EUR, YEN, and GBP. All prices shown on the website are excluded of taxes, duties and shipping. Currency exchange rates on product prices are determined daily and these prices are subject to change depending on the fluctuation of currency exchange rates.
If the country you are purchasing from is served as DDP, you will incur the relevant import duty and tax, which is included in the final purchase price. If purchasing from a country served as DDU, you will be charged for the items you are purchasing and their shipping costs only. The subsequent duties and tax will be invoiced to you directly by UPS or an import broker appointed to you. You may want to contact a local customs authority office to determine a landed cost price prior to completing your order.
SALE PRICE ADJUSTMENT POLICY
Want Retail Inc. will offer price adjustments on first markdowns only. If an item has been reduced from its full price within seven days of your purchase date, we will credit you the difference in the original form of payment. A price adjustment request must be made to our concierge within the appropriate time frame by clicking here.
Please be aware that the exact style and size of an item must be available for purchase at the time your request is made before any adjustment in the sale price can be approved. We are unable to offer price adjustment on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked-down.
No additional fees are imposed on the sale of Want Retail Inc. gift cards and they do not expire, redeemable against all merchandise on the Want Retail Inc. site. Gift cards are non-transferrable and cannot be refunded or redeemed for cash. For gift card payments where the order total is less than the value of the gift card, the remaining balance will be credited to your account to use against future orders. The balance of your gift card can be checked at any time via your ‘My Account’ page. If your order total exceeds the value of the gift card, you must pay the remaining balance by credit card. For returns that were purchased using a gift card, the balance will be credited to your account as a store credit to use against future purchases. Your store credit can be checked at any time via your ‘My Account’ page. All applicable sales tax, duties, and shipping are applied to purchases made using a gift card. Want Retail Inc. is not responsible for lost, stolen, destroyed, or unauthorized use of gift cards; we reserve the right to cancel a gift card should we deem it necessary.
Virtual Gift Cards will be e-mailed to the recipient once the full order has been processed and payment has been taken. A copy will also be sent to the sender as confirmation of dispatch.
Want Retail Inc. is not liable for the delivery of a Virtual Gift Card to an incorrect or non-existent email address; this is the sole responsibility of the purchaser.
Promotion codes cannot be applied to the purchase of Gift Cards.
INSURANCE AND DELIVERY
Your package will be insured by Want Retail Inc. from the moment it ships from our facilities up until the time it is delivered to the specified delivery address. Upon signing for your package, responsibility for your goods is passed onto you. For orders that are not being delivered to you, such as a gift package, a signature by the individual names at the final destination is evidence of delivery and fulfillment by Want Retail Inc., and responsibility will then transfer the same.
RETURNS AND EXCHANGES
To ensure that you are completely satisfied with your purchase, you can exchange or return merchandise to WANT Les Essentiels de la Vie within two weeks (14 days) of the original purchase date. All sale items are final sale. All merchandise must be accompanied by the original sales receipt and must be in perfect, saleable condition with the original tag attached. Refunds will be applied to the original payment method.
WANT Les Essentiels de la Vie will not issue a refund for merchandise that does not meet the above conditions. Merchandise that has been worn, used, altered or damaged will be denied. If your returned merchandise is not accepted, for reasons we deem appropriate, you will be notified via email to the email address you provided during checkout. Within two weeks (14 days) of being notified that you are not entitled to a refund, you will have the ability to request that your merchandise be shipped back to you in the condition that it was received by our customer service, at your own cost. You have two weeks (14 days) to reply with a written request for the return of your merchandise, in which you must agree to pay for return shipping and specify the method of payment for this service. If this is not done within two weeks (14 days), you are authorizing WANT les Essentiels de la Vie to dispose of such merchandise.
All shipping charges incurred by purchasing an item online are non-refundable. WANT Les Essentiels de la Vie does not accept returns of merchandise that was not purchased online.
Goods are faulty if they are received damaged or where a manufacturing fault occurs within one year of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size and color, subject to availability. Where possible, we will offer to repair faulty items.
We try our best to display product colors on www.wantessentiels.com as accurately as possible; however, we cannot guarantee that your computer, tablet, or phone monitor can display the color accurately.
Errors and Inaccuracies
We strive to provide complete, accurate and up-to-date information on www.wantessentiels.com. Unfortunately, we are not able to ensure that www.wantessentiels.com is completely free of human or technological errors. This Site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, omissions or inaccuracies. This includes making corrections after an order has been submitted - and to change or update information at any time without prior notice.
Except for information necessary to place an order, any comments, suggestions, ideas or other submissions sent to us will be deemed non-confidential, and shall be the property of Want Retail Inc., including worldwide rights in all intellectual properties.
INFORMATION ABOUT YOU AND YOUR VISITS TO WWW.WANTESSENTIELS.COM
LINKING TO OUR SITE
LINKS FROM WWW.WANTESSENTIELS.COM
Where www.wantessentiels.com contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
Changing your "ship to country" will remove all the items in your current basket.
Changing your "ship to country" will remove all the items in your current basket.